Average Score (564 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

564 Ratings

4.8 Average

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  • Deanna P.08-12-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Ruthie listened to my needs and worked with me to meet them.

  • Christine H.08-12-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Salesperson was extremely helpful with going over every button and gadget on the car to help me navigate through this new upgraded version of the Tiguan…

  • Aj J.08-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Since purchasing my new Atlas, I’ve visited for service five times, and each time Haley has been there to greet me with open arms and a genuine smile. Her customer service and attention to my needs are truly unparalleled. I wouldn’t work with any other service advisor at Demontrond, nor would I bring my vehicle here if it weren’t for Haley. I drive over 45 minutes to a dealership I didn’t even purchase from simply because I’m so particular about the quality of customer service I receive—and Haley delivers every single time. Thank you for having such a dedicated and professional advisor on your team. You have my business for as long as Ms. Haley is there.

  • Charles W.08-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Great service, friendly people

  • James H.08-12-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    The service was good. I went in for a routine oil change and before arriving the dash flashed check starter system. So I asked them to check in on it. Thankfully found it was simply that the Ignition switch I that was under a recall that I had them replace last year was simply not seated properly. So I was in and out with just the oil change done.

  • Ana D.08-11-2025

    TYPE:ServiceMODEL:GolfYEAR:2020

    5 Stars! Great service! Me and my boyfriend know we can rely on VW Demontrond to fix our cars every time we come in. Billy has been a great help ever since he got there, he’s got the best personality and he’s someone we can always trust.

  • Jeffrey Y.08-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    I have been servicing my vehicle here for years and have always been treated very well. It was the reason I bought another VW from DeMontrond.

  • Jesus C.08-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    My Customer Service Rep Jeremy was simply amazing, he kept me updated on the progress of the car and he explained everything super detailed.

  • Alfonso D.08-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    Great work was done.

  • Joshua B.08-11-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Fairly quick service in/out.