Average Score (564 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

564 Ratings

4.8 Average

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  • Ian J.07-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Quick, easy, and good communication.

  • Linda N.07-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Great customer service.

  • Tina S.07-21-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Everyone is friendly and helpful. I have never had an issue with the dealership.

  • Ahmed I.07-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Jermy was great - very knowledgeable Abd professional - to be fair he is the main reason why I visit your center even after my warranty expired

  • Jake H.07-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Jeremy is the best serviced advisor I’ve ever been helped by. And it doesn’t hurt he’s cute too.

  • Bret D.07-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Alex was great and kept me up to date on my service/recall.

  • Nicolas G.07-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025

    The staff treated my wife poorly and was not very polite. I was also informed when I purchased the vehicle that multiple free oil changes were included. When my wife went for the first one, they told her only one was included. Terrible service in my opinion.

  • Christine H.07-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Making appointment for service with Alex was a pleasure…he took the time to talk with me not just a couple of words…made me feel very appreciated as a valued customer..

  • Amy P.07-18-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

  • Michael F.07-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    There was no hassle. The service department took great care of me and my car.