TYPE:ServiceMODEL:AtlasYEAR:2018
I think they need to tell customers how long a battery check takes. I assumed it would be about 30 minutes. I came in at 8:45 and did not get out until after 12:00PM
Average Score (564 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2019
Thanks for your help, the car was given back to us in time.
TYPE:ServiceMODEL:ID.4YEAR:2023
The service advisor decided to change the service scope I had originally chosen without consulting with me first. I came in for the 20,000 mile service and she changed it to the 10,000 mile service. I was not happy with this because the 10K does not have the air cabin filter changed which is what I absolutely wanted to have done. Had she called me I would've made it clear that I want the filter changed. When I confronted her about this decision she got very defensive and rude, telling me that I don't know anything about leasing cars and that she is an expert because she leases Alfa Romeo's... all very unprofessional. Also, I was told I would wait for about 1 hour but it was actually closer to 2 hours.
TYPE:ServiceMODEL:TiguanYEAR:2024
Jeremy is always professional and pleasant to chat with. Always prefer going to this dealership because of the courteous staff!
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Handled everything quickly & professionally
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:PassatYEAR:2021
Left my car at 8am got a call around 11 that my car was ready in 15 mins so i started driving to the dealership and when i showed up it wasn't ready and i had to wait there another hour because the car wasn't ready. Also before that everytime i try calling no one would answer and very bad customer service for the service of cars you have.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023