Average Score (564 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

564 Ratings

4.8 Average

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  • Karenz W.09-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    I went in for an oil change and wheel alignment but there was apparently a nail in one of my tires as well. I got it taken care of the same day, but the warning light is still on.

  • Natisha W.09-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    The service was great except I will have to return as one of the problems has not been corrected. It make a noice in drive when your stopped. You have to drive it for 30min or so for it to start. They stated it didn’t happen while they had it but Saturday on my way home the noise started again.

  • Cynthia M.08-31-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    The service team caught a major problem during a visit for an oil change. They repaired it more quickly than anticipated. I was updated frequently as to the status of the repairs.

  • Tracy W.08-30-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    They fixed the problem

  • Scott H.08-30-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    My car was fixed correctly in a timely manner.

  • Raul F.08-27-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Mark V.08-27-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Billy was great to work with!

  • Nicole C.08-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    I’ve have been to the dealership 3 times for the same issue. The first time I had to go back was because someone didn’t plug a part in all the way so the check engine light came back on. So I will be back in there Friday.

  • Marylin B.08-27-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    The service consultant handling my appointment gave exemplary customer care!

  • Sara P.08-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019